# Website Privacy Policy

Introduction

Welcome to the official website of Klinika Kajo. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Albanian laws.

Data Controller

Klinika Kajo is the Data Controller responsible for processing your personal data.
Contact details:
Klinika Kajo
Dritan Hoxha Str., Bld.15/Ent.12/Fl.2 1023 Tirana, Albania
Email: dpo@klinika-kajo.al
Phone: +355(0)682003077

What Data We Collect

We may collect and process the following types of data:

- Personal Information: Name, surname, email address, phone number, and any other information you provide through contact forms, appointment requests, or newsletter subscriptions.
- Technical Information: IP address, browser type, operating system, pages visited, duration of visits, and other analytical data collected automatically through cookies.
- Communication Data: Information contained in any communication you send to us via email, forms, or other platforms.

Purpose and Legal Basis for Processing

We process your personal data based on:

- Your consent: When you voluntarily provide information (e.g., signing up for newsletters or submitting a contact form).
- Performance of a contract: To manage appointment bookings and provide healthcare services.
- Compliance with legal obligations: Where necessary to fulfill regulatory or legal requirements.
- Legitimate interests: To improve our services, enhance website functionality, and ensure the security of our systems.

How We Use Your Data

We use your personal data to:

- Respond to your inquiries and process appointment requests.
- Manage our relationship with you and provide medical services where applicable.
- Send informational updates (only if you have opted in).
- Improve website functionality, security, and performance.
- Comply with legal obligations.

Your Data Protection Rights (Under GDPR)

You have the right to:

- Access your personal data.
- Rectify inaccurate or incomplete personal data.
- Erase your personal data (“right to be forgotten”).
- Restrict the processing of your data.
- Object to processing based on legitimate interests.
- Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Data portability: Receive your personal data in a structured, commonly used, machine-readable format, and transmit it to another controller.
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of your rights, please contact us at: dpo@klinika-kajo.al

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to meet legal, accounting, or reporting requirements.

When no longer necessary, your data will be securely deleted or anonymized.

Data Sharing

We do not sell, trade, or rent your personal data to third parties.

We may share your information with:

- Trusted service providers who assist us in website operation, provided they are GDPR-compliant and keep your information confidential.
- Legal authorities, if required by law.

All third-party providers who process your data on our behalf are bound by strict confidentiality and security obligations.

Data Security

We have implemented appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the Internet is 100% secure.

Cookies

Our website uses cookies to enhance user experience and collect anonymized analytical data.

You can manage or disable cookies through your browser settings.

For more information, please refer to our [Cookie Policy] (you can create a link to a separate cookie policy page).

Changes to This Policy

Klinika Kajo may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

The updated version will be posted on this page with the effective date.

We encourage you to review this page periodically to stay informed.

Contact

For any questions about this Privacy Policy, GDPR rights, or data protection practices, please contact us:

Klinika Kajo
Dritan Hoxha Str., Bld.15/Ent.12/Fl.2 1023 Tirana, Albania
Email: dpo@klinika-kajo.al
Phone: +355(0)682003077

Privacy policy

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